Privacy Policy

1. Overview

Soracin ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use soracin.io and any related products or services.

This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We collect the following categories of personal data:

• Contact data: Name, email address, company name — collected when you submit the contact or waitlist form.
• Transaction data: Purchase history, payment method type (not card numbers, which are processed by our payment provider) — collected when you purchase a Product.
• Usage data: Pages visited, time spent, browser type, device type, IP address — collected automatically via analytics tools.
• Communications data: Content of any emails or messages you send to us.

3. How We Use Your Data

We use your personal data for the following purposes:

• To deliver Products you have purchased and provide customer support.
• To send transactional emails (purchase confirmations, download links, product updates).
• To send marketing communications if you have given explicit consent — you may opt out at any time.
• To improve the Site and Products through aggregated usage analysis.
• To comply with legal obligations.

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contract performance: To fulfil your purchase and deliver Products.
• Legitimate interests: To improve our products and communicate relevant updates.
• Consent: For marketing communications — you may withdraw consent at any time.
• Legal obligation: To comply with applicable laws and regulations.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Purchase records are retained for a minimum of 7 years for tax and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

6. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party processors who assist us in operating the Site and delivering Products, including:

• Payment processors (Stripe or equivalent) — for transaction processing.
• Email service providers (SendGrid or equivalent) — for transactional and marketing emails.
• Analytics providers — for aggregated, anonymised usage data.

All processors are contractually required to handle your data in accordance with GDPR and applicable data protection laws.

7. Your Rights

Under applicable data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate data.
• Right to erasure: Request deletion of your data ("right to be forgotten").
• Right to restriction: Request that we restrict processing of your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.

To exercise any of these rights, email us at hello@soracin.io. We will respond within 30 days.

8. Cookies

We use strictly necessary cookies to operate the Site and, with your consent, analytics cookies to understand how the Site is used. You may control cookie preferences via your browser settings or our cookie consent banner.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

10. Contact & Data Controller

Soracin is the data controller for personal data collected via this Site. For any privacy-related queries, to exercise your rights, or to make a complaint, contact us at: hello@soracin.io.

If you are dissatisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.